GET SUPPORT

 

User Manuals & Brochures

Metal/Office Radio Instruction Manual

Saturn Radio Instruction Manual

Coppice Radio Instruction Manual

CD Boombox Radio Instruction Manual

Retro H1 Radio Instruction Manual

Slimissimo Coffee Machine Instruction Manual

Slimissimo Coffee Machine Brochure

Simplissimo Food Processor Instruction Manual

Simplissimo Food Processor Brochure

Milkissimo Milk Frother Instruction Manual

Milkissimo Milk Frother Brochure

Standard 1st Class Delivery

Delivery

Standard International Delivery

UK 1st Class Delivery

 

Standard International Delivery

Free

 

 

£3.99

1 - 2 Working Days

Order by 3pm Monday - Friday for same day dispatch. Orders placed on Saturday, Sunday & bank holidays will be sent next working day

5 - 10 Working Days 

Order by 3pm Monday - Friday for same day dispatch. Orders placed on Saturday, Sunday & bank holidays will be sent next working day

 

Returns

Returning your product if you've changed your mind

 

Please return your item unused and in original condition including all packaging, accessories and components within 30 days since date of delivery and we’ll give you a refund or exchange the item. If your return is received not in its original condition, is damaged or missing parts for reasons not due to our error, a suitable restocking fee will be deducted from your total refund amount at our discretion.

 

 

Returning a faulty item

 

If you have a faulty item, please call our support helpline on 01444 685654 from 9am - 5pm Mon - Fri. Or alternatively you can contact us via email at cs@smith-style.com

 

 

Refunds

 

Once your return has been inspected and processed the correct refunds will be made to your original payment method. Please allow up to 10 working days for the funds to show in your bank account / PayPal. If you are having problems after this then please contact your bank / PayPal directly.

 

 

Exchanges

 

We can only accept exchanges for products the same price as your refund amount. If you would like to exchange your product for another at a different price then please request a refund and place a separate order.

 

Return methods

 

Please return to the following address:

Unit 5, KBF House, 55 Victoria Road, Burgess Hill, West Sussex, RH15 9LH

You can send your return from any. Please keep proof of postage once sent.

Return costs are covered by the customer and are non-refundable.

For faulty items please contact us before returning.

 

For all returns we accept original packaging or your own, however please be aware that any items returned in a unsellable condition will have a restocking fee deducted from the refund amount. Ensure the product is protected during it's journey back to us. Inside the return you must include your name and order number and whether you would like a refund / exchange.

Information obligations pursuant to Section 18 (2) of the Electrical and Electronic Equipment Act

www.take-e-way.com/services/weee-elektrog/reporting-and-information-obligations/

 

FAQ

How do I get a VAT receipt?

Upon request we will email you a VAT separated invoice for any order placed online.

If you order some thing from us in store we will send you an electronic receipt to your email address.

My item is faulty, what do I do?

All of our products are covered by a 1 year warranty with some offering an additional 2 years extended warranty. If your item has become defective over time, please call our support helpline on 01444 685654 from 9am - 5pm Mon - Fri. Or alternatively you can contact us via email at cs@smith-style.com.

Can I cancel or change my order or delivery address?

We praise ourselves on our fast handling and dispatch times, unfortunately this means it leaves little time for any amendments once your order is placed. Please ensure you are happy with your order before you press confirm.

How long will it take for my order to arrive after I order it?

Orders placed by 3pm Monday - Friday are sent the same day. Orders placed on Saturday, Sunday & bank holidays will be sent the next working day.

UK Mainland orders are sent via 2nd Class and delivery takes approx. 2 - 4 working days.

 

KEEP UP TO DATE

Subscribe to our mailing list below for updates on new releases and sales

VISIT OUR SHOP

Mon - Sat: 09:00am - 17:30pm
Sun: Closed

CONTACT US

Unit 5, KBF House, 55 Victoria Road, Burgess Hill, West Sussex, RH15 9UJ, United Kingdom

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